Terms & Conditions


Please read these Terms and Conditions (Terms & Conditions) carefully before using this website and any Londark Ltd’s content on social media sites (including without limit Facebook and Twitter) (together: the Site). These Terms and Conditions apply to all visits and use of the Site, as well as to the Content (as defined below), information, recommendations, products and/or services provided to you on or through the Site. By accessing and using the Site, you signify your consent to these Terms and Conditions in their entirety in addition to any other law or regulation that applies to the Site and the Internet. If you do not agree to these Terms and Conditions in their entirety please leave the Site. If you are accepting the terms on behalf of another person or company or other legal entity, you represent and warrant that you have full authority to bind that person.

  1. Operator of the Site

The Site is operated by Londark Ltd, 46B Albany Park Road, Kingston upon Thames, Surrey, KT2 5SU

  1. Customer Acknowledgement

The Customer acknowledges agreement with these Terms and Conditions of Sale by the placement of an order to purchase any product from Londark Ltd, 09188468. VAT: 214170549.

  1. Content on the Site

All of the content featured or displayed on the Site, including, but not limited to, logos, icons, trademarks, text, graphics, photographs, images, moving images, sound, illustrations and software (Content), is owned by Londark Ltd, its affiliated companies, its licensors and/or its content providers. All elements of the Site including, but not limited to, the general design and the Content, can be protected by copyright, moral rights, database rights, trade mark and other laws relating to intellectual property rights. Except as explicitly permitted under this or another agreement with Londark Ltd, no portion or element of the Site or its Content may be copied or retransmitted via any means. The Site, its Content and all related rights shall remain the exclusive property of Londark Ltd, its affiliated companies or its licensors unless otherwise expressly agreed. All such rights are reserved.

  1. Order verification

Some selected orders may be subject to our verification procedure. During the verification period, Londark Ltd will verify the validity for most orders placed via Credit Card due to increasing number of internet fraud and reserve the right to cancel or hold the order until it is verified.

  1. Copyright and Trademarks

The copyright in all Content is and remains owned by Londark Ltd, its affiliated companies or its licensors as appropriate. Except as may be otherwise indicated in specific documents within the Site, you are authorized to view, play, print and download Content found on the Site for personal, informational, and non-commercial purposes only. You may not modify any of the materials and you may not copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any Content. You may not re-use any Content without first obtaining the consent of Londark Ltd. For purposes of these terms, the use of any such Content on any other website or networked computer environment is prohibited. You may not remove any copyright, trademark or other proprietary notices from Content found on the Site.

All trademarks, service marks, logos and trade names which appear on products of Londark Ltd, product packaging and/or on the Site, whether registered or not (including but not limited to: the word mark “Londark Ltd”, (Trademarks) remain the exclusive property of Londark Ltd, its affiliated companies or its licensors (as appropriate) and are protected by applicable trade mark laws and treaties. You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify any of the Trade Marks in any way, including in advertising or publicity pertaining to distribution of materials on the Site, without Londark Ltd’s prior written consent. The use of any of the Trade Marks on any other website or network computer environment, for example the storage or reproduction of (a part of) the Site in any external internet site or the creation of links, hypertext, links or deeplinks between the Site and any other internet site, is prohibited without the express written consent of Londark Ltd.

  1. Return or Exchange of Goods

Londark Ltd offers a 14 days return policy on items purchased through their website. This period starts from the day you receive your order. However, you will have to pay for the postage of the returned items.

Londark Ltd offers return or exchange on faulty items, subject to the terms herein. If the product is damaged or defected, you must notify us within 48 hours after it is delivered to you. Any faulty products will be replaced immediately. All of the returned items must be in original condition. However, Londark Ltd reserve the right to refuse the return if the product is not in reasonable condition.

Apart from that, Londark Ltd also accepts the return that is caused by human error such as wrong description, wrong colours. No charge will apply. The replacement will be sent out immediately as soon as wrong product is assessed. The same policy applied, wrong item must be in original conditions. You must report the error within 48 hours of receiving the product.

Should any of above scenarios applied, please contact us as soon as possible. This is to ensure the return will be honoured.

  1. Disclaimer of warranties

The Site and the Content are free of charge and provided ‘as is’ and without any warranties of any kind. The information on the Site is for general information purposes only and does not constitute advice.

Londark Ltd does not represent or warrant that the information and/or facilities contained in the Site are accurate, complete or current, or that the Site or the server that makes the Site available are free of viruses or any other harmful components. Further, Londark Ltd will not provide for specific IT infrastructure or connectivity. Thus Londark Ltd cannot represent or warrant that the Site will be uninterrupted or error free. Londark Ltd does not make any warranties or representations regarding the use of the Content on the Site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise, in each case to the fullest extent permitted by applicable law.

Londark Ltd does not hold any responsibility for any damage or loss which may occur due to inappropriate use of its products. In addition, it does not guarantee that its products are suitable to be used for packaging of specific materials, goods, products or substances unless otherwise stated in the description of its products.

  1. Limitation of liability

Your use of the Site is at your own risk. Neither Londark Ltd, nor any of its employees, officers, directors nor any of its agents or any other party involved in creating, producing or delivering the Site will be liable for any direct, indirect, special, consequential or other damages that result from the use of, or the inability to use, the Content on the Site, including damages caused by viruses or any incorrectness or incompleteness of the information on the Site, or the performance of the products or otherwise arising out of or in connection with these Terms and Conditions, even if Londark Ltd has been advised of the possibility of any such damages.

Please note that some jurisdictions may not allow the exclusion of certain damages under mandatory law, so some of the above exclusions and limitations may not apply to you.

  1. Products Specifications and sales package

At Londark Ltd, we work hard to offer you the most competitive pricing and accurate product information including sales package. However, because of the dynamic nature of this industry (e.g. vendor price changes and other variables beyond our control), prices, promotions, versions and availability advertised are subject to change without prior notice.

  1. Links to third parties

For your convenience and to improve the usage of the Site, links to websites that are owned and controlled by third parties may be provided from time to time. These links take you outside Londark Ltd’s service and off the Site and are beyond Londark Ltd’s control. This includes links to partners that may use the Trade Marks as part of a co-branding agreement. The sites you can link to have their own separate terms and conditions as well as a privacy policy. Londark Ltd is not responsible and cannot be held liable for the content and activities of these sites. You therefore visit/access these sites entirely at your own risk.

Please note that these other sites may send their own cookies to users, collect data or solicit personal information, and you are therefore advised to check the terms of use and/or privacy policies on those websites prior to using them.

  1. Our Stocks

Our stocks are sourced directly from our own production lines and that is why we are able to offer a lower price for the benefit of our customers.

All the specs are the same with local products despite there may be a limited features or small variation on some products and this does not affect your local warranty status.

  1. Misuse of the Site

You are prohibited from using the Site to post or transmit any User Generated Content (as defined below) which infringes or may infringe third party intellectual property rights or which is threatening, false, misleading, inflammatory, defamatory, invasive of privacy, obscene, pornographic, abusive, discriminating, illegal or which could constitute or encourage conduct that would be considered a criminal offence, violate the rights of any party or which may otherwise give rise to civil liability or violate any law. Londark Ltd may deny you access to the Site at any time in its sole discretion and which shall include situations where Londark Ltd believes that your use of the Site is in breach of any of these Terms and Conditions and/or applicable laws.

  1. Delivery of Goods, Pricing and Availability

The order will be sent directly to your home door via private Couriers or the Royal Mail, depending on the location and other requirements. All orders will get processed as soon as order is approved. Occasionally, Londark Ltd may verify the validity for most orders placed via Credit Card due to increasing number of internet fraud. Delivery may take longer than the times listed below due to courier delay or other external factors. Please also note that delivery to rural area may take longer than usual.

Priority Delivery:

  • Leaves warehouse in 1 business days once order has been approved
  • Delivery will take 2 business days once the order has left warehouse

Standard Delivery:

  • Leaves warehouse in 1 business days once order has been approved
  • Delivery will take 5 business days once the order has left warehouse

Although we do try to keep as much product in stock as possible at all times, but due to unforeseen circumstances sometimes we do run out of stock. Should we have any difficulty to obtain the items that are not in stock, we will contact you during the processing times to notify you and work out the alternative solution. Please also note that delivery lead times should be used as a guidance only and should not be relied upon as such.

The price for the goods shall, unless otherwise agreed, be the price set out on the dispatch confirmation. The price for the goods quoted on the website shall be exclusive of all costs of carriage and VAT, unless otherwise stated which the buyer might pay.

Londark Ltd shall not be accountable for delayed deliveries or undelivered items due to unforeseen circumstances as it is beyond its control. You must wait for 14 days after the shipment date before you submit any claims for undelivered items.

Please note that upon request, Londark Ltd can arrange special packaging on high volume orders.

  1. Payment

Londark Ltd processes all payments through Paymentsense.

  1. User Generated Content

All opinions, remarks, comments, artwork, graphics, photographs, links, questions, suggestions, information, videos and other materials that you or other users of the Site post to the Site or transmit using the Site (User Generated Content) will be deemed non-confidential and non-proprietary. Accordingly, Londark Ltd shall have the non-exclusive, royalty-free, right to use, copy, distribute and disclose to third parties any User Generated Content for any purpose, in any medium and throughout the world (license grant). You acknowledge and agree that Londark Ltd only acts as a passive conduit for the distribution of the User Generated Content and is not responsible or liable to you or to any third party for the content or accuracy of the User Generated Content. Londark Ltd does not continuously monitor User Generated Content published by you or moderating between users, nor shall Londark Ltd be under an obligation to do so. Without limit to the generality of the foregoing, you acknowledge and agree that any remarks, opinions, comments, suggestions and other information expressed or included in the User Generated Content do not necessarily represent those of Londark Ltd. Any use by you of the User Generated Content is entirely at your own risk. You represent that any User Generated Content posted or transmitted by you is original to you and does not copy the work of any third party or otherwise infringe any third party intellectual property rights, rights of privacy or moral rights and does not contain any defamatory or disparaging statements. Furthermore, you represent that you have the capacity to grant the license as stipulated in this paragraph. You agree to indemnify and keep Londark Ltd and its affiliated companies indemnified against all costs, expenses, damages, losses and liabilities incurred or suffered by Londark Ltd or its affiliated companies related to any User Generated Content posted or transmitted by you or your other use of the Site.

Londark Ltd reserves the right at its sole discretion to block or remove (in whole or part) any User Generated Content posted or transmitted by you and which Londark Ltd believes is not in accordance with these Terms and Conditions (including materials which infringe or may infringe third party intellectual property rights, rights of privacy or moral rights), or is otherwise unacceptable to Londark Ltd.

You agree to promptly notify Londark Ltd in writing (see How to Contact Us below for contact details) of any User Generated Content (or other Content) which breaches these Terms and Conditions. You agree to provide to Londark Ltd sufficient information to enable Londark Ltd to investigate whether such User Generated Content (or other Content) breaches these Terms and Conditions. Londark Ltd agrees to make good faith efforts to investigate such complaint and shall take such action as Londark Ltd in its sole discretion decides. However, Londark Ltd does not warrant or represent that it will block or remove (in whole or part) such User Generated Content or other Content.

  1. Errors and Omissions

Please be assured of our every effort to ensure the accuracy; however the documents and graphics published may contain technical inaccuracies or typographical errors. Londark Ltd United Kingdom makes no representations about the suitability of this information; it is provided “as is” without warranty of any kind. If an error is made or a product is listed at an incorrect price, or there is missing item in the box Londark Ltd United Kingdom shall maintain the right to refuse or cancel any orders placed.

  1. Unsolicited ideas

Londark Ltd maintains the policy of not reviewing or accepting any unsolicited submissions of ideas, inventions, designs and/or other materials related to Londark Ltd business whether consisting of texts, images, sounds, software, information or otherwise (the Materials) from persons external to Londark Ltd. You should therefore not post any Materials on the Site or send these to Londark Ltd by e-mail or otherwise.

  1. How to contact us

If you have any questions or comments about the Site or these Terms and Conditions or in the event that you wish to make a complaint regarding the Site (or its Content), then please send us a message via email: sales@londark.com

  1. Changes to the terms

Londark Ltd reserves the right, at its discretion, to change, modify, add, or remove portions of these Terms and Conditions at any time. Please check these terms periodically for changes. Your continued use of the Site following the posting of changes to these Terms and Conditions means you accept those changes.

  1. Severance

Each provision of these Terms and Conditions shall be construed separately and independently of each other. If any provision is deemed invalid, void or otherwise unenforceable, that provision shall be deemed severable from and shall not affect the enforceability of any of the other provisions of these Terms and Conditions.

  1. Applicable Law and Jurisdiction

These Terms and Conditions shall be governed by the laws of England and Wales and you and Londark Ltd hereby submit to the non-exclusive jurisdiction of the United Kingdom Courts.